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Cancellation Policy

Welcome to Real Money Guide, a financial coaching and education service. By using our website, booking a session, or accessing our materials, you agree to the following Terms & Conditions and our Privacy Policy. If you do not agree with any part of this document, please do not use our services. 1. Nature of Services Real Money Guide offers unregulated financial coaching and educational guidance to help individuals and families better understand their money and improve confidence around financial choices. We do not provide regulated financial advice. Nothing we offer constitutes investment, pension, mortgage, or tax advice as defined by the Financial Services and Markets Act 2000. If regulated advice is needed, we will refer you to an authorised adviser. 2. Disclaimer and Limitation of Liability - All content provided via coaching sessions, email, downloads, or this website is for informational purposes only. - You remain solely responsible for your financial decisions. - No liability is accepted for loss, damage, or decisions made as a result of using our services or materials. - We do not guarantee results or specific outcomes from coaching. Every situation is unique. 3. Payments, Bookings, and Cancellations - All sessions must be paid for in advance unless otherwise agreed in writing. - Bookings cancelled with less than 24 hours' notice may be charged in full. - Multi-session packages are non-refundable once the first session or resource has been delivered. - We reserve the right to reschedule or cancel services due to unforeseen circumstances. 4. Intellectual Property All materials, resources, and tools created or shared by Real Money Guide (including downloads, handouts, scripts, and visuals) remain our intellectual property and may not be reproduced, redistributed, or repackaged without prior written consent. 5. Privacy Policy 5.1. What We Collect We may collect and store the following: - Name and contact information (e.g. email address, phone number) - Session notes and coaching history - Information you voluntarily provide for context (e.g. income, goals, family circumstances) - Website usage data via cookies (for performance tracking and improvement) 5.2. How We Use It We use your data to: - Deliver coaching services - Send relevant updates or materials - Improve our services and marketing - Refer you to a regulated adviser (only with your consent) We do not sell or share your data with any third party unless legally required

Contact Details

• Wenlock Road, London, UK

  02036339545

  hello@realmoneyguide.co.uk